These Terms of Service govern your access to and use of the website, services, software, automations, AI systems, and related offerings provided by Offload AI. By accessing our website or using our services, you agree to these Terms. If you do not agree, do not use our website or services.

Offload AI is a trading name of BETECH LIMITED.

À compléter : [CONTACT EMAIL]

À faire relire par un avocat — sections 5, 6, 9, 11 et 16 en priorité.

1. Services

Offload AI provides AI consulting, operational audits, workflow automation, AI agent implementation, software development, integrations, team training, and related technology services for businesses.

All services are provided on a project, subscription, consulting, or custom engagement basis unless otherwise agreed in writing. Where a signed proposal or service agreement conflicts with these Terms, that agreement prevails.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements to use our services.

By using our website or services, you represent that you meet these requirements and that you are acting on behalf of a business.

3. Use of Website

You agree not to:

• Use the website for unlawful purposes

• Attempt unauthorized access to systems or infrastructure

• Interfere with website functionality or security

• Reverse engineer, copy, or exploit proprietary systems without permission

• Upload malicious code, spam, or harmful content

We reserve the right to suspend or block access for violations of these Terms.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate information

• Providing timely access to systems, data, and personnel required for the engagement

• Securing necessary permissions for connected platforms and data

• Maintaining access credentials securely

• Reviewing outputs generated by AI systems before relying on them operationally or legally

• Ensuring compliance with laws applicable to their business

AI systems may generate inaccurate, incomplete, or unexpected outputs. Human oversight remains the client’s responsibility.

Delays caused by the client may extend timelines and, where they cause us to incur additional cost, may result in additional fees agreed in writing.

5. Intellectual Property

Unless otherwise agreed in writing:

• Clients own their deliverables. On full payment, ownership of the custom systems, code, configurations, prompts, workflow definitions, documentation, and audit deliverables created specifically for the client transfers to the client.

• Clients own their data. Clients retain ownership of their business data, content, and materials. We use them solely to deliver the engagement.

• We retain our own tooling. Offload AI retains ownership of its proprietary frameworks, methodologies, templates, reusable components, and internal tooling. Where these are embedded in a deliverable, the client receives a perpetual, non-exclusive licence to use them as part of that deliverable.

• Until payment, work product remains ours. Preliminary work, prototypes, and partial deliverables remain our property until payment is received in full.

You may not extract, copy, reproduce, distribute, or resell our proprietary systems or reusable components separately from your deliverables without written permission.

Nothing in these Terms restricts our use of general skills, knowledge, and experience gained during an engagement, provided no confidential information is disclosed.

We may reference an engagement in general terms in our marketing. We will name a client or cite measured results only with prior written consent, which may be withdrawn at any time.

6. AI-Generated Outputs

AI-generated content, recommendations, automations, or decisions may contain inaccuracies or unintended behavior. This is an inherent characteristic of the technology, not a defect.

Offload AI does not guarantee:

• Accuracy of AI outputs

• Continuous uptime

• Error-free automation

• Business outcomes or financial results

Clients are responsible for validating outputs before use. Unless expressly agreed in writing, systems we deliver are not designed for use in legal, medical, financial, employment, or safety-critical decisions without human review.

We document known limitations, recommended review procedures, and escalation paths at handover. Implementing and maintaining them is the client’s responsibility.

7. Third-Party Platforms & Integrations

Our services may integrate with third-party platforms including CRMs, APIs, cloud infrastructure, AI providers, communication tools, and automation software.

We are not responsible for:

• Third-party outages

• API changes, model changes, or deprecations

• Platform limitations or price increases

• Data loss caused by external providers

• Security failures outside our direct control

Use of third-party services remains subject to their own terms and policies. Third-party costs — including AI model fees, API usage, licences, hosting, and telephony — are not included in our fees unless expressly stated.

8. Payments & Billing

Payment terms are defined in individual agreements, proposals, invoices, or subscription arrangements.

• Audit engagements are payable in full before work commences.

• Implementation engagements require an initial payment before work commences, with the balance payable on the agreed milestone schedule.

• Where stated in the applicable agreement, the audit fee is credited in full against an implementation engagement commenced within [90] days of delivery.

• Ongoing partnership fees are billed monthly in advance.

Failure to pay may result in:

• Suspension of services

• Removal of hosted systems

• Termination of support or access

• Withholding of deliverables

Unless otherwise stated, payments are non-refundable.

9. Performance and Results

Where an agreement sets out a baseline metric and a target, that target is a good-faith objective agreed between the parties, not a guarantee of outcome.

Results depend on factors outside our control, including client adoption, data quality, market conditions, and the client’s own operational decisions.

Any commitment to continue work where a target is not met applies only where expressly stated in writing in the applicable agreement, and is subject to the scope limits set out there.

10. Confidentiality & Data Protection

We will take reasonable measures to protect confidential business information shared with us. Both parties agree not to disclose confidential information except as necessary to perform services or as required by law. This obligation survives termination for [3] years, and indefinitely for trade secrets.

Where we process personal data on a client’s behalf, we act as a processor under the client’s instructions. A separate Data Processing Agreement governs that processing and takes precedence over this section. Clients are responsible for establishing a lawful basis for any personal data made available to us.

Our collection of personal data through the website is described in our Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law, Offload AI shall not be liable for:

• Indirect or consequential damages

• Lost profits or revenue

• Data loss

• Business interruption

• Security incidents caused by third-party systems

• Decisions made based on AI-generated outputs

Our total liability shall not exceed the amount paid to us for services during the 3 months preceding the claim.

Nothing in these Terms excludes liability for fraud, wilful misconduct, gross negligence, or any liability that cannot lawfully be excluded.

12. Indemnification

You agree to indemnify and hold harmless Offload AI, its owners, employees, contractors, and affiliates from claims, damages, liabilities, costs, or expenses arising from:

• Your use of our services

• Your violation of these Terms

• Misuse of AI-generated outputs

• Data or materials you provided which you had no right to provide

• Violation of applicable laws or third-party rights

13. Termination

We reserve the right to terminate or suspend services at any time for:

• Violation of these Terms

• Non-payment

• Abuse of services

• Illegal or harmful activity

Either party may terminate an engagement on [14] days’ written notice. Termination does not remove payment obligations already incurred. On termination, the client pays for all work performed to that date, and we deliver all work product completed and paid for.

Sections 5, 10, 11 and 12 survive termination.

14. No Warranties

Services are provided “as is” and “as available” without warranties of any kind, express or implied.

We disclaim all warranties including:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Reliability or uninterrupted availability

Where a deliverable fails to conform to an agreed written specification and the client notifies us within [30] days of delivery, we will correct it at no additional charge. This is the client’s exclusive remedy for defective work.

15. Subcontractors

We may engage subcontractors to perform parts of an engagement. We remain responsible for their performance and ensure they are bound by equivalent confidentiality obligations.

16. Governing Law

These Terms shall be governed by and interpreted under the laws of the Dubai International Financial Centre (DIFC), without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the DIFC Courts.

17. Changes to Terms

We may update these Terms periodically. Continued use of our website or services after changes constitutes acceptance of the updated Terms. Changes do not apply retroactively to engagements already underway.

18. Contact Information

BETECH LIMITED, trading as Offload AI

Email: contact@offloadaistudio.com

Website: offloadaistudio.com

Dubai · Paris · New York · Remote